Customer Testimonials
Excellent service and courteous staff. My second new car buy and they are still great
Kendall rep. was willing to please me as a customer and I appreciate that. Thank you!
We've been buying vehicles from Kendall for 25 plus years and we'll keep coming back because of the people and the service
Great, clean environment. We were met br a very friendly customer serviceperson, he kept us up to date on my car.
Tami McDonald was an amazing service rep ... great and informative ...explained nicely what needed to be done! Was a very informative representative with a kind disposition.
When I got my new Equinox EV home, it had a couple scratches on the bumper. I brought it in and they showed me it was only adhesive from the tape that secured the protective covering on the car during rail transport. That was my only complaint that they corrected. Otherwise, great dealership. Bought the Equinox EV instead of a Tesla Y because I trust Kendal and Tesla has no dealerships!
Outstanding salesmanship and great follow through. Our salesman was knowledgeable and personable. Would recommend them.
Needed to replace my 15 year old Traverse because of $6,000 worth of repairs that were needed. Had not planed on buying a new car. He showed me a used car, 2024 model, with 15,000 miles, that was owned by the dealership and still had that new car smell. Devin worked with me and arranging the deal was simple and easy. I brought the Traverse from Kendall, will buy my next one from them.
Darwin did a great Job and so did the GM, I appreciated them giving me the time to make my decision on the purchase. Also the final paperwork was expedient and efficient. Thank you. Mark M.
This is the 3rd vehicle that they have maintained for me. Always pleasant, review upcoming repairs and are timely. Hope to purchase my next vehicle there and have them service it.
There is always a lack of communication when I make a appt. I always have to talk to at least 3 people and go over the same thing, and placed on hold 10-15 min and passed around like a ball. When I checked in ONLY to get a new set of keys, ( which I driver 25 min to the dealer one way) it still wasn't all squared away, but my service person (Kevin Grube) was very helpful and got it figured out- even though he should of had all that when I checked in. But he was great!
This is the pace to go if you are looking for a new vehicle. The technicians are friendly, courteous and informative. The estimated time for service was beat by 15 min and I got to recharge my EV at their power charger which was awesome!
Isaiah and the individual who came out to buff out finish on tailgate were great!
We had a sensor changed in the gas tank and it works well but they never reset the check engine light so I had to. Small thing but shows poor quality in service.
Excellent customer service and timely appointment. Friendly staff and clean facility. Would highly recommend them.
I chose to stay while the oil change was done this time. It was quick and easy. Thank you.
The counter staff is very polite and helpful. I was just in for an oil change. Unfortunately they failed to set the tire pressure. Disappointing because the only two things OnStar said was wrong was I was due for an oil change and the tire pressure needed set low air in both back tires and one front.
Quick and efficient but not happy with purchasing from them not happy with cars performance
The service writer didn’t listen to all my problems with my car. He was interested with something else but listening to me. I normally like Kendall but now I’m unsure.
Eric Johnson is the best car salesman!! He picked up where Isaiah left off. I'm so thankful to have him help me buy my very first brand new car.
We left a earned review of this dealership which was unsatisfactory which they replied to and asked us to bring our car back to them, but then they said the damage was already there
We. Had just got that car not 2 months ago and we had done the new car thing and had washed it probably 30 times and waxed, etc.. so we're hyper aware of every cosmetic flaw on our car. The damages done to it, which we're extensive because the whole front endd was shifted and both tips had cracked on both sides. Someone had run I ... Read More DealerRater - Apr 16, 2023
While servicing my truck the broke my TPMS system. I never have them rotate my tires yet they were in the head and did it anyway. When I returned to pick up the truck, they told me that they couldn’t get the sensors and the wheels to sync with the system in the truck. Tried to get me to buy new ones when I’ve had already had them replaced. Three months previous ended up having to take them to one of our local tire shops to get it fixed. Interestingly enough, it only took them 20 minutes to get ... Read More DealerRater - Apr 9, 2023
Poor Customer service. After choosing to tow my car to a different shop I was charged a restock fee plus diagnostic. Just under $1000. Don’t go to Kendall
Easy to set up appointment. They took our car in and serviced it in a very timely manner. Kevin, was as usual very friendly and helpful.
I was in between paychecks and couldn’t get an oil change which I was very stressed and worried about. I came in just to have my oil checked and topped off until I could pay for an oil change. As I was waiting Trevor F. Came out and told me they were going to take care of my oil change for free! This helped me out so much! This place is amazing with amazing people who truly care about their customers. I’ve always brought my vehicle here and will continue to do so because not only is their ... Read More DealerRater - Jan 26, 2023
Don't touch any hybrid or electric vehicles made by Chevy they won't back up their products. I bought a Chevy Volt a couple months ago from private party with 100k. Drove the car and loved it for the 500 miles I had it. Then it bricked. Brought it in and this was best they could do to help $8500. It is literally only a few months out of warranty. I bought the car for 10k to help my family with rising gas prices guess I failed my family. They are the only ones in the area that are certified to ... Read More DealerRater - Jan 9, 2023
We buy all our vehicles from Kendall. the sales team is top notch but i cannot say so much for the service department.
Paul Casey was the nicest easiest guy to work with and truly gave me a great deal on my Ford Ranger.
Everyone was very helpful. The oil change, rotating the tires and putting on the front license plate was done quickly. Wish we had them in Redmond.
My experience buying at Kendall was 5 star the salesman was knowledgeable respectful and helpful to find best truck to meet my needs I will definitely buy from Kendall again
Very helpful with my service work, called me when technician found out source of 'check engine' light. Gave me the information, how much the fee would be and approximately how long it would be to complete it. Gave my approval and he call me when it was completed! It has been working wonderfully! Purchased my car here in 2018 and always have service work done here!
Very friendly dealership, the sales person was very professional and nice. Overall buying experience is 10/10. I would recommend Kendall gmc to everyone who is shopping for a car !
Kendall Chevrolet went above and beyond to get me into the vehicle of my choice. They search for vehicles, contacted me as soon as they found one that met my criteria, and held the car until I could get there to see it. Andrew Coy was an excellent sales person. He made buying a car fun. Andrew even helped me return my rental car. I would recommend Kendall Chevrolet to anyone looking for a new or used car.
Professional performance. I can always count on this service center to get the job done correctly.
Great service, I really liked that everything was explained clearly! My experience was great hands down, good job guys!
They damaged our car and they're back lot and then lied about it and said they didn't do it we just got the car we know every Mark and ding on it and those ones are new and they won't fix the damage they did two thumbs down for honesty and integrity
Mr. Andrew Coy is a professional car salesman. Andrew assisted me with the purchase of two vehicles in two different occasions at Kendall Automotives. Andrew has a peaceful way about him that helped the buying experience seem easy. He realizes buying a car is a team effort and everyone involved at Kendall plays their part. From the salesman to the finance manager and also to include going from lot to lot. You may start at Chevrolet store but end up at Lexus after stopping in at Toyota. Andrew helped me to seek out the perfect fit for me and went ... Read More DealerRater - Apr 23, 2022
The dealership was clean and our salesman Cole Phipps was amazing, he was very knowledgeable and made the purchase of our new vehicle extremely easy.
Just purchased a new Buick. They made me a great deal. Got a great price on the car and got a great interest rate on my loan. I will recommend Kendall again in the future. I have purchased a lot of vehicles over the years and have always been treated well. Thanks Kendall.
A little disappointed. Had scheduled a oil change and tire rotation. When I got there was advised I needed Four Wheel Drive Service, which I authorized. Work was done timely or so I thought. Pretty sure the tires were not rotated as requested based on the on board tire pressure monitor. Has not changed from when I first brought it in.
bought my first corvette from kendall, service was excellent. I felt like i was treated fairly and got a great deal
Doing a good job keep it up exp sales person. And finance does a good job
Not worthy of being called Chevrolet.
Chevrolet Mission Statement;
To provide the highest level of service in all aspects of automotive dealership operations, providing our customers with the highest quality products and services at a fair and competitive price. We are committed to leading and dominating the industry in automotive excellence in our market.
This dealership falls very short of this mission statement.
I came in today with an 8:00am appointment to have my Chevy Camaro oil changed by a Chevrolet specialist.
I also requested my battery to be changed in my car keys. After sitting for 1 hour the car ... Read More DealerRater - Feb 1, 2022
Was quoted the cost of my battery replacement over the phone. When I arrived to pay it was double what I was told on the phone. Not to mention my car was not fixed and after the 2nd time bringing it in, it is now in worse condition than it was the first time I brought it in.
I am completely satisfied with the service of my Silverado. Kendall always does a good job
I just had a terrible experience at this dealership. The salesman was Jacob. He was fine showing me a Sierra truck. The sticker price was 65,000. His lines were all scripted when it came time to negotiate. They offered me at least 2-4 grand below what Kelly Blue said my Toyota truck was worth. They refused to negotiate on the Sierra, sticking to the sticker price. So I walked out and he followed me out to my truck and said to me, "Were you this mean selling homes?" Our other car is a GMC caddy so I was shocked ... Read More DealerRater - May 3, 2021
Always provide a great deal when purchasing a new vehicle. Eric the salesman we have dealt with is always low pressure and gets us what we need. Service department has always been professional and completed all work before the estimated time.
Sweet as pie on the phone, but no help when you arrive there. The clerks clearly are more interested in chatting with each other than actually deigning to speak to you, and then immediately want to hand you off to some one else. Why is there no one person to specifically greet and direct people? It's customer service 101. Hope you have lots of time to waste; this is a business that is more than happy to keep you waiting.
My experience with the sales and service staff at Kendall Chevrolet has been nothing but amazing! I always feel like I’m the only one there and with these new statewide guidelines for social distancing, I felt safe and was comfortable knowing the staff at Kendall Chevrolet had my health as a top priority. I visibly witnessed staff disinfecting high traffic touch points and was even greeted upon arrival to disinfect my door handles. Very impressed and coming from a hospital EVS employee. I know clean! In closing, rest assured Kendall Chevrolet not only has the best staff and vehicles ... Read More DealerRater - Apr 2, 2020
Kevin made sure my car was all safe after I came in for service due to a potential recall on my vehicle, he's great!
This review is for Gaston, the salesman and new car manager at Kendall Chevrolet who went above and beyond to serve us after we bought a 1500 Ram from him in 2018. He did a superb job of negotiating the deal for us and then told us to let him know if we ever needed help with anything in the future. These were not just words or empty promises. We had trouble with the transmission and Gaston made sure we got the repairs needed. Then this year the third brake light began leaking, letting water into the cab and we went back ... Read More DealerRater - Feb 16, 2020
We purchased a used GMC Acadia at Kendall Chevrolet today and it was the smoothest auto buying transaction we have ever had. We live 3 hours from Eugene and put the deal together via email. Cole Phipps went above and beyond in my opinion to get us a great deal on both the car we purchased and our trade-in. When we finally got down to Eugene to complete the purchase, Cole had the car ready to go. And the paperwork process with the finance manager, Michael Conrad, was painless, unlike experiences we have had at other dealerships. Absolutely NO complaints from ... Read More DealerRater - Jun 22, 2019
If you do the financing for the vehicle you purchase with Chevy be aware that they LIE about your interest rate to try and include a warranty you may not even want So they can make more money!
(NOT SURE HOW THIS IS EVEN LEGAL)
When they ran my credit and sent it out to some financing companies , Chevy dealer told me I was approved but i was shocked when they told me my interest rate so I called the bank that i was approved with and was informed that my interest rate was actually just about half of what ... Read More DealerRater - Apr 5, 2019
Stopped in to check out a new Chevy Silverado 3500HD. Once the sales guy was able to finally locate the keys to look inside, we found McDonald's garbage in the console & the trucks exterior was fithly.
On our way off the lot a used 2017 Ford F350 caught our attention as we've been trying to decide between the two. We test drove the Ford and loved everything about it. Its a big purchase though & we wanted to sleep on it. I sent an inquiry about the truck today & the price has gone up almost $3,000 from what ... Read More DealerRater - Sep 8, 2018
I went to Kendall, because my air conditioner was not working and we are relatively new to the Eugene area.... I felt like going to a dealership would be the best route for me. They did a diagnostic test on my car that cost $115. They told me that my AC Compressor was leaking and I needed to replace it... the cost would be $1200!!! They also told me that my brakes were going to need replacing, I thought that was odd, because I had Les Schwab replace them 1 1/2 years ago... I decided to get a second opinion and went to a ... Read More DealerRater - May 15, 2018
My Wife and I purchased a New vehicle at Kendall Chevrolet last month. From the very knowledgeable Salesman Eric Johnson to the Finance Manager Forest, It was a excellent experience. I highly recommend Kendall Chevrolet if you are looking for a vehicle!
I've been a customer of Kendall Chevrolet Cadillac for about 8 years. Bought 2 vehicles with extended warranties on each. My saleman Blake Hunt has always been a great guy. I found a great service department gentlemen that won my trust over however, he left. This is why I'm writing a review; my srevive experience has lacked the acknowledgment that my time is valuable. I've sacreficed all day just to get an oil change. Now, I've spent my second weekend (within a 3 week period) without my vehicle. I make an appointment everytime but I wonder why. After 2 1/2 days ... Read More DealerRater - Jun 5, 2017
I had not had a good experience several years ago with Kendall, decided to give the dealership another try and worked with a sales person I was not happy with at the Toyota branch. I made the choice to try working with another sales person at a different Kendall location Kendall chevy and met Christopher Solares and was very happy with the outstanding customer service and attention he provided! I wish all sales people were all as attentive and easy to work with as Christopher. Unfortunately I was at the end of my car search and Kendall didn't have ... Read More DealerRater - Jan 6, 2017
Great service from TJ Ames and Anthony! Very Happy with everyone being friendly and helping with our multiple questions! Bought a 2013 Chevy Sonic. Going to Sonic Drive in to Celebrate!!!
Awesome service through the entire buying process and after the sale. Blake and Forrest are the epitome of professionalism. I couldn't be happier. Thank you.
I was from out of town and got dumped on the lot late Sunday afternoon, service was closed until 7am Monday and no rental cars available. They offered to take us where ever we needed to go for the night. Monday at 7am I called and shared my problem with the service department, by 9am they called back had diagnosed, had the parts and by noon I was on my way home.
Their services department is the worst. They had my truck for nearly a month last November. The items fixed were made worse. Finally got the truck back and the next day the hose for the turbo blows off. I call them and tell them that it looks like the clamp broke due to them over tightening. They say I must have done it and the clamp would cost me around 150 dollars. Also when I picked my truck up the bill was supposed to be 925 but I get there and they said 999. When I questioned them They conveniently could not find ... Read More DealerRater - Mar 22, 2016
Went shopping for a new used car for myself, as my Chevy Impala blew up after 400,000 miles. I dont do well giving up mine old reliable cars . That being said Brian Dowers at Kendall Chevrolet spent a whole afternoon helping me find a car that would meet my needs and i would be comfortable in. Very nice young man and not pushy like alot of car salesmen are . Brian Dowers made buying a car a very nice experience. Thank You . I would recommend Kendall Chevrolet and salesman Brian Dowers . It was a great day
"A thorough 140-point safety and mechanical inspection and is covered under our exclusive 'Kendall Auto Protection Plan'." They missed the leaking radiator and oil leak around the emission system on the back side of the head. Bought this car used 3 months ago. Think they are willing to fix it? Nope not at all. Never buying a car from them again. What a joke
Seriously guys? Three hours to change the oil. What the heck were you doing back there? At least the gal on the phone was pleasant when I set up the appointment.
They told me every 15,000 miles that my 2005 Chevy Aveo had no cabin air filter. After 45,000 miles I pulled the glove compartment out to check myself...I found a 45,000 mile filthy cabin air filter. I wanted my spark plugs changed at 30,000 miles. They told me I have platinum plugs so it wasn't necessary to change them. I asked them to check the plugs...They weren't platinum plugs. My clock stopped working. They replaced it...but shorted out my dash lights. I had an appointment to bring my car in to get a new timing belt, tensioner, and water pump. ... Read More DealerRater - Jul 12, 2015
I SAW THIS 2015 SILVERADO 2500HD ON LINE FROM KENDALL CALLED AND SPOKE TO DIB BANNA HE NEVER CALLED BACK SO I MADE THE DEAL WITH A WOMAN AND THEN HE CALLED SO HE WOULD GET THE COMMISSION. WE ARE IN OUR 70s AND CAN'T DRIVE THE 100 MILES BOTH WAYS AND ASKED IF HE COULD SINCE WE HAD THE CHECK COME HERE AND DO THE DEAL .BECAUSE WE CAN'T DRIVE AT NIGHT, HE SAID HE WOULD SEND SOMEONE TO DRIVE US WE AGREED BUT WE WOULD HAVE TO GET HOME BEFORE. THE GUY GOT LOST COMING AND GOING AND ... Read More DealerRater - Apr 19, 2015
SUMMARY: Kendall of Eugene sold my automotive service provider a part (transmission) with a warranty (3yr/100,000 miles) that ended up failing after 1 year/20,000 miles, then did not back the warranty, quoted me repair costs for other issues that were 2/3rds higher than my service provider would charge me, did not return my calls or emails, then finally after multiple communication attempts Kendall responded but would not provide service or help (details below). They tried to put the blame on my automotive service provider. I have had a 15 year business relationship with my service provider - he has never overcharged me, ... Read More DealerRater - Jun 2, 2014
Ben was a very good and responsible salesman. He knew his product well and was very helpful for me in arriving at the decision to purchase. Since then he has followed in helping me to me in the the technical operation of my new car. This is my second car from Kendall , and the experience has been outstanding.In my opinion, Ben is a very good addition to their staff.
A well-known company broke my side mirror. I came in to Kendall for a quote for their insurance co. to fix it and made an appt to do so. When I came in for my appt to have it fixed I was told they didnt have all the insurance info they needed and was forced to make another appt to come back. When I came back for that appt they told me their policy was that I would have to pay for the repair and get reimbursed by the insurance company even tho we had discussed at previous appts that ... Read More DealerRater - Jul 10, 2013
Why I have given this rating is because I found the one person who I have learned to trust to help me find the right car for my wife and I, he has spent considerable time putting up with two undecided old people who just need some help and direction, Ben Van Mol has been great and is well worth the hour drive to get to Eugene, we will buy a new car from him and no one else when we are ready.
The experience with Reggie was like no other, it was awesome. First time we went to a car lot that we didn't walk out off. He was very knowledgeable, nice, not in your face or pressuring. We would definitely come back. The experience was the best we have seen in three years of looking into buying a vehicle. Thanks!!
First of all, the Kendall website was excellent. Kendall's selection of vehicles was much larger than any other dealership we researched and the prices were great. We were able to search the inventory with ease and compile a list of potential vehicles before heading to Kendall. Once we arrived at Kendall, we were greeted by Ben, what a great asset to Kendall. He was friendly, informative and knowledgeable about all of the vehicles. We were undecided on which type of vehicle we wanted (SUV, van, cross-over)and Ben was able to help us compare them. He was able to ... Read More DealerRater - Dec 6, 2012
We had an excellent experince dealing with the staff especially our sales rep Anthony Fuller, i would highly recommend this dealership for any new car purchase. We were able to negotiate not only a fair trade in but the negotiations for the price of the car were more than fair. thank you, jim & sandy kachel.
We knew what type of car we were looking for and what you had ahead of time from website. We were approached by Sean and shown what we were looking for, and detailed information was given on each vehicle we looked at. We took it for a test drive with him and worked out a deal with our trade in that we were very satisfied with. Sean was an excellent person to work with, not pushy, knowledgeable and if he didn't know something he got us an answer. I would highly recommend you promote him as soon as possible ... Read More DealerRater - Nov 10, 2012
I purchased my 2007 Tahoe new from Kendall. The sales experience was ok. Where Kendall really shines is in the service department. In the five years of dealing with Donovan Baker and twice with John Keller, they are very consumer oriented, wanting every customer to be satisfied with their work. I cannot say enough about how well I have been treated by Donovan and John. They are in class by themselves for outstanding service.
My service advisor, Don Baker, has always provided me with the very best service over the many years I have been associated with Kendall. Donavan always follows through on service issues to keep me informed of whats needed to keep my vehicles operating efficiently.
All the guys at Kendall Chevrolet were amazingly friendly! It was quite a process for me as I'm a student and needed to end up getting a co-signer so that I could get into my car. The guys were very up front about my options...they didn't waste my time and they made me feel that I was being treated fairly and honestly. When I came in with my dad to finally do everything I got the same guy I'd been working with the entire time. Alan was amazing! He was friendly, to the point, and enthusiastic ... Read More DealerRater - May 15, 2012
You spoil me! It is so convenient to bring my car in for service. Your courtesy cars and friendly drivers are so accomodating. The service folk even go tap the Honda courtesy driver if I've just missed yours so I can get promptly back to work downtown. Good prices. I feel confident when you assess whatsup with my ride. Thanks to all of you.
I have had several new car sales experiences and this was THE BEST experience I have ever had including your financial-recovering-lawyer-guru Mark. You need people like these men in your Subaru Dealership on Coburg Road. I tell people not to go there, but I would definitely recommend this dealership above all else! Thank you so very much and the pleasure was all mine except for one small thing. BTW... The car I traded in had a full tank of gas. I had just filled it the day before I received the $35,000 Cadillac SRX with only a 1/4 tank of gas. That ... Read More DealerRater - Mar 26, 2012
Nothing wrong with dealership - it's Chevy. Most of us had our expectation level raised with Japanese cars. I bought American and it never occured to me that I would have to purchase my security screen seperatey. Come On!
After several poor experiences at a different Cadillac service shop, I drove to Eugene to try Kendall. Very happy with the customer service I received from Josh. It's almost an hour away from my home, but worth the trip to get reliable service.
I am interested in the Cruze. I visited a competitor to make a dealer comparison. Clearly, Kendall is the best choice. I plan to make a purchase this Spring.
We had a defective exhaust manifold and gaskets replaced on our 2008 Chevy Malibu. Service was efficient and timely. Bret provided good communication about the problem and solution. This work was covered under powertrain warranty. We purchased the car used from Kendall in 2010. The purchase was a good experience and the folks at Kendall are professional, competent and responsive to our concerns and questions.
On(10/8/11)took our 2011 Chevy Cruze car in for oil change was told it needed some work they made appt took it back they didnt have the part. Finally after all day long they found a part to put on our car. They treated me like I was a dumb blonde.. I did not appreciate that at all. We will not buy another vehicle from Kendall. plus I wanted some touch up paint for my new chevy cruze they told me I had to buy it you have got to be kidding after we paid cash for our new car they ... Read More DealerRater - Oct 28, 2011
I had a very positive experience with these two men, and the rest of the staff also. Any time I called the phone people were friendly and connected me to the right department without a long wait. I was shopping on-line this visit, and was also trying to shop for my Grandson.
I started my visit with Mike Morrow this time. He was quick to grasp just what I needed, and emailed me quite a few vehicles to choose from. Then I started with Larry Schambler. My Grandson Jeff had changed his mind and wanted a small 4WD SUV. Larry ... Read More DealerRater - Sep 9, 2010